FAQ

Hi! How may I help you?

When You Sell

  • We buy clothes, bags, shoes, and other accessories.

    For more details, please refer to the Acceptable Items List.

  • We do not accept the following items:

    • Items that are prohibited by law and/or company policy
    • Items that are monogrammed and/or personalized
    • Items that are in poor condition (damaged, dirty, odor, etc)
    • Replica, counterfeit, or fake items
    • Clothing: Kimono, school uniform, work uniform, wedding dress, tuxedo, pajamas, underwear, swimwear, skiwear, wet suit, children’s wear, babywear and rainwear
    • Accessories: gold, platinum, jewelry, towel, handkerchief, stockings/tights and socks
  • We currently do not accept the following brands:

    • A・LANGE & SOHNE
    • ALAIN SILBERSTEIN
    • AUDEMARS PIGUET
    • Balenciaga
    • BAUME & MERCIER
    • Bell & Ross
    • BLANCPAIN
    • BOTTEGA VENETA
    • BREGUET
    • CHOPARD
    • Christian Dior
    • CORUM
    • dunhill
    • ETRO
    • FENDI
    • FRANCK MULLER
    • GERALD GENTA
    • GIANNI VERSACE
    • GIRARD PERREGAUX
    • BREITLING
    • BVLGARI
    • CARTIER
    • CELINE
    • CHANEL
    • CHAUMET
    • Salvatore Ferragamo
    • TAG HEUER
    • TIFFANY & Co.
    • TUDOR
    • VAEHRON CONSTANTIN
    • GOYARD
    • GRAHAM
    • GUCCI
    • HERMES
    • HUBLOT
    • IWC
    • JACOB & Co
    • JAEGER-LECOULTRE
    • LOEWE
    • LOUIS VUITTON
    • OMEGA
    • PANERAI
    • ZENITH
    • S.T.Dupont
    • PATEK PHILIPPE
    • PRADA
    • PRADA SPORTS
    • RAYMOND WEIL
    • ROGER DUBUIS
    • ROLEX
  • Our estimation of our purchasing price depends on the condition of the item and our current inventory, therefore we do not include our purchasing price on the website.

    We do make an estimate for free. Please contact us for more details.

  • Our buyers with broad knowledge on the current fashion market will evaluate each item carefully. We will determine a price based on the current trends, seasonality, and condition. Please feel free to bring in your items for estimation.

  • Unfortunately, you are required to take the unacceptable items with you.

  • Yes. We will give you a call once estimation is completed. Please return to the store whenever you are ready before we close as the estimated value is only valid on the day of the estimation.

  • You will need to bring a valid photo ID such as Driver's license, Passport, State ID, Student ID and Military ID.

    Also, you must be 18 years or older to sell, or be accompanied by a guardian of parental authority with valid photo ID.

  • Of course, but please keep in mind that the estimate of your item is only valid on the same day (estimations are subject to change on a day-to-day basis).

  • The purchasing price that we offer may vary on the condition of the item, therefore you need to bring your item to the store in order to get an estimate.

  • You don't have to sell your item if you are not satisfied with the estimate.

  • Unfortunately, we cannot send our buyers to your house. Please bring your items to our store.

  • Yes, you must bring your ID with you every time you sell your items.

  • No. Your ID must be valid in order to use our services.

  • Please take your parent or legal guardian with you so that they can sell your items for you. They must have a valid ID with them to sell your items. Please go to the question, "What do I need to bring with me in order to sell my used items?" for more information about what you need to sell your items.

  • We are happy to inspect all items you bring into the store, but the estimated price of the items with any damages may be less than the items in good condition. If the item is stained, torn, and/or in any similar poor condition, we may not purchase it.

  • Yes, we are always open regardless the season! However, our purchasing price may change depending on the season.

  • You do not need to make an appointment, you can bring the item(s) anytime during our store hours (11 a.m.-8 p.m.).

  • We accept all sizes, but the purchasing price may vary according by size.

  • No, we do not trade at this time.

  • It's the California law in which you buy or sell watches or accessories at a second hand store, you must register several required information on the system called CAPSS. In order to purchase your watches or accessories, we need the required information such as:

    • Customers' data
      Name, Address, Date of Birth, Gender, Hair Color, Height, Weight, and so on.

    You can register the required information on the registration page on CAPSS.
    We will ask you to register when it is necessary.
    We CANNOT purchase any watches or accessories without your registration.

When You Buy

  • Yes, you can return the item(s) you bought within 7 days from your transaction date. You must bring your receipt as well.
  • Yes, any item can be on hold only for up to 1 day. If you don't come back on that day, we will put the item(s) back to where it was.

Miscellaneous